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Cloud telephony
Smart routing
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What is Cordless
Feature overviews
Cordless in
4 minutes
Play video
Solutions
Card payments
Card payments
Debt collection
Travel
Team
Compliance
Customer support
Quality assurance
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Read our
Case studies
Read more
Our customers
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Integrations
More
Blog
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Cordless Features
Learn how features of Cordless work, with blogs and video explainers
13 Dec, 2023
Ask AI
Automatically highlight complex conversations needing attention and quickly get answers to your QA categories.
15 Nov, 2023
Automated PII Redaction: Secure Every Conversation
Automatically identify and redact sensitive customer information from call transcripts and recordings.
27 Sep, 2023
Call centre and Agent Performance
The core metrics for a comprehensive overview of your team's performance.
31 Aug, 2023
Your Team's Pulse
A heartbeat of your customer support and sales teams, providing real-time insights into their performance metrics.
11 Aug, 2023
Core Telephony
See how Cordless handles the day-to-day workflow of making, answering and transferring calls as well as actioning missed calls.
05 Dec, 2022
Call Transcripts
How to use call transcripts in Cordless
28 Nov, 2022
Tags
How to tag calls in Cordless
21 Jul, 2023
Sentiment Analysis
See how sentiment analysis can make your customer support better. Watch the video to learn how you can figure out what your customers are feeling when they call you..