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A powerful alternative to Zendesk Talk
Cordless is a call centre platform with automatic call transcripts, 24/7 incident support, and in-depth conversation intelligence, all included in our standard plan.
It’s time to make the switch from Zendesk Talk to Cordless’s specialized cloud phone solution.
Features
Cordless
Zendesk Talk Suite Team
Zendesk Talk Suite Growth
Zendesk Talk Suite Professional
Pricing
Free trial
Price per seat
£40 / 45€ / $50
Starts at £55 / 55€ / $55
Starts at £89 / 89€ / $89
Starts at £115 / 115€ / $115
Features
Transcripts
Routing and IVR
Sentiment analysis
Auto QA
Automatic tagging
Call Listening
Call whispering/coaching
Coming soon!
Warm transfers
Analytics
Standard reports
Advanced insights
Integrations
Slack
HubSpot
Kustomer
Front
Help Scout
Salesforce
Intercom
Klaus
Support
Dedicated CSM
Add-on
Add-on
Add-on
Live chat
24/7 incident support
Add-on
Add-on
Add-on
Account setup
Add-on
Add-on
Add-on
Regular check-ins
Group training
Add-on
Add-on
Add-on
Trusted by leading customer support teams at
Why choose Cordless?
If you’re looking to switch your VoIP phone system to a Zendesk Talk alternative, here are the reasons you should choose us
- 1Automatic TranscriptsCordless automatically transcribes every call natively - no complicated add-ons required.
- 2No add-onsOur standard plan includes all core telephony features and analytics, plus auto-transcriptions, automated tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence - at no additional cost.
- 3Superior call qualityWe boast a 99.9% call success rate.
- 4Advanced analyticsIn addition to the core call centre and agent metrics, our Insights include detailed Missed/Abandoned calls reports, IVR and Routing statistics, and even a caller
- 5Ongoing supportPersonalised onboarding, free monthly check-ins, and 24/7 support delivered by a friendly, responsive team.
- 6Multiple languagesCordless supports 9 languages.
- Free 30 min consultation: no strings attached
- Demo tailored to your specific needs and requirements
- Get a 7-day free trial after the call
Improve your customer support today
Free 30-min consultation
Support for 9 languages
Understand your customers in English, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, and Spanish.
Use Cordless' AI conversation intelligence features across all 9 languages, including call transcription, sentiment analysis, automatic QA and more
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%”
"Cordless helped us to get started, but it will also allow us to scale in the future. It was very quick to set up. And now, we can operate phone support asynchronously, which saves us time and money."
"Many tools give you metrics, but with Cordless we get insights."
Liam Brade
CX Lead at Curve
CX Lead at Curve
Lucy Bott
Head of Operations at Fronted
Head of Operations at Fronted
Rebecca Vanstone
Head of Operations at Second Nature
Head of Operations at Second Nature
Ready to switch from Zendesk Talk?
Start your 7-day free trial today!
Frequently Asked Questions
Zendesk Talk is a cloud-based call center solution within the Zendesk ecosystem, designed to help businesses manage and streamline their customer support communication through phone calls.
Zendesk Talk is not a standalone product that can be purchased separately from Zendesk CRM; it is part of the broader Zendesk suite.
Zendesk Talk is not a standalone product that can be purchased separately from Zendesk CRM; it is part of the broader Zendesk suite.
Cordless is a cloud-based telephony platform with AI-driven intelligence capabilities. What sets Cordless apart is the team’s dedication to a personalized experience. They are friendly and supportive, offering tailored onboarding and complimentary regular check-ins to ensure users get the most out of the system. They also provide prompt 24/7 incident support.
One of Cordless’s standout features is enterprise-level reporting, allowing businesses to gain valuable insights into their communication patterns.
Unlike other platforms, Cordless provides a full set of features, including AI-driven intelligence, at no additional cost. These capabilities enable teams to gain insight into the content of customer conversations, fostering a better understanding of what customers are calling about, and making it easier to identify emerging topics and trends.
Cordless’s AI-powered tools have been designed to enhance existing Customer Support workflows, facilitating key tasks, such as understanding first-call resolution without manual checks and ensuring compliance.
Ready to give Cordless a try? Book a personalized demo with our team here.
Want to see what Cordless looks like on the inside? Watch a 4-minute demo.
One of Cordless’s standout features is enterprise-level reporting, allowing businesses to gain valuable insights into their communication patterns.
Unlike other platforms, Cordless provides a full set of features, including AI-driven intelligence, at no additional cost. These capabilities enable teams to gain insight into the content of customer conversations, fostering a better understanding of what customers are calling about, and making it easier to identify emerging topics and trends.
Cordless’s AI-powered tools have been designed to enhance existing Customer Support workflows, facilitating key tasks, such as understanding first-call resolution without manual checks and ensuring compliance.
Ready to give Cordless a try? Book a personalized demo with our team here.
Want to see what Cordless looks like on the inside? Watch a 4-minute demo.
Certainly! Watch a quick 4-minute demo or book a personalized demo here.
Cordless works on a monthly basis, so you don’t have to sign an annual contract, but we’ll give you a 10% discount if you commit to a year.
You and your team will get access to a dedicated Slack channel, where we’ll answer all your questions. We also offer customers free regular catch-up calls.
With Cordless, you get all the core telephony features and an ever-expanding number of AI-powered features designed to enhance your existing workflows and save you and your team time and money.
Cordless also offers enterprise-level reporting that provides insights, not just data, at a fraction of the cost.
You can easily incorporate Cordless into your tech ecosystem, as we integrate with your existing tools. Don’t see the tool you’re looking for? Book a call with us and we’ll talk about your requirements, or email us and let us know: hello@cordless.io
Cordless also offers enterprise-level reporting that provides insights, not just data, at a fraction of the cost.
You can easily incorporate Cordless into your tech ecosystem, as we integrate with your existing tools. Don’t see the tool you’re looking for? Book a call with us and we’ll talk about your requirements, or email us and let us know: hello@cordless.io
Yes, we do! Book a call, and let's talk. After the call, we can set up your free trial.
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you for free.
Check out our pricing page.
Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing setup and replicate it on the Cordless platform at no additional cost.
Disclaimer
Features and capabilities might be subject to updates and changes. Please check the latest documentation on Cordless and Zendesk Talk for the most accurate information.