Different communication channels are great for different things. With Cordless you can combine the best part of each to create customer experiences that feel like magic for your customers on a smartphone.
Transform voicemail into a text message that you can queue on your existing chat platform. The right person can now call back with context for quicker resolution or even resolve offline.
Complete payment on the call to avoid chasing up later. Link customers to a payment page to pay with a couple of clicks.
Send customers a message with your routing options and direct them to the right person or part of the website in a click of a button. You will be able to show them how to use self-service too.
Authenticate customers in seconds by sending them a push notification or a link to a form to verify key information. Eliminate awkward exchanges.
Whether it is to manage your demand peaks or schedule sales conversations, enable customers to pick a convenient time to have a call. And we will remind them about it.
Capturing key conversation points is so important. Do it automatically after each call - transform your phone conversation into text to never worry about voice compliance and save your agents' time.
Configure events to trigger an automated response or direct customers to a help page automatically. Easily tweak the message if circumstances change.
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